FAQ & Payment Policy
GENERAL
Q: Are you hiring?
No, unfortunately CanScare is not hiring at this time.
Q: IS THERE PARKING AT YOUR LOCATION?
There is city parking (including accessible parking) at our current location with limited free spots. There is generally free or inexpensive parking in the area and surrounding neighbourhoods!
Q: I'm having trouble reaching the CanScare office, is something wrong?
A: No, and it's nothing personal either! Canscare is operated by a small team and things can be very busy! Don't be surprised if it takes longer than usual to hear back from us during the week, and remember that on weekends we are running the experiences! Thank you for your patience while we continue to grow!
For faster response, feel free to reach out to us on Facebook for general questions!
Q: Are you hiring?
No, unfortunately CanScare is not hiring at this time.
Q: IS THERE PARKING AT YOUR LOCATION?
There is city parking (including accessible parking) at our current location with limited free spots. There is generally free or inexpensive parking in the area and surrounding neighbourhoods!
Q: I'm having trouble reaching the CanScare office, is something wrong?
A: No, and it's nothing personal either! Canscare is operated by a small team and things can be very busy! Don't be surprised if it takes longer than usual to hear back from us during the week, and remember that on weekends we are running the experiences! Thank you for your patience while we continue to grow!
For faster response, feel free to reach out to us on Facebook for general questions!
ESCAPE ROOM EXPERIENCES
Q: How long is the experience?
A: Our experiences are created to last 60 minutes maximum. Your experience may be shorter based on the decisions and actions of your group inside the experience
Q: Why can I only book up to seven tickets?
A: the atmosphere for our experiences was designed with smaller groups in mind, and we have limited capacity in our performance space. Feel free to contact us about additional group members, but we cannot guarantee an optimal experience with larger group!
Q: Why are your experiences more expensive than other escape rooms or haunted houses?
A: We employ life actors and special artists to create entirely unique and full interactive experiences. Our team is made up of performers and artists with special skills, and we use state of the art show control systems and special effects! We do our best to try to keep our prices affordable and accessible.
Q: Is there an age limit for your experiences?
A: Yes, we recommend out experiences for ages 14+ and have the right to deny entry to anyone we feel may be under the recommended age limit. Individuals under the age of 18 will require a legal gaurdian to sign a waiver on their behalf before entering the experience.
Q: Is there crawling or climbing involved?
A: Yes, there us is usually at least one crawling challenge in each room, but the good news is that not everybody has to do it to complete the experience! Please let us know in advance if you have any mobility issues that may limit your participation for certain activities!
Payment Policy
Payments must be made in advance only via our online booking system. Cancellations or changes must be made 48 hours prior to scheduled showing. Cancellations or changes to booking within 48 hours of scheduled appointment will result in forfeit of booking fee without refund.
Payments must be made in advance only via our online booking system. Cancellations or changes must be made 48 hours prior to scheduled showing. Cancellations or changes to booking within 48 hours of scheduled appointment will result in forfeit of booking fee without refund.