FAQ & Payment Policy
GENERAL
Q: Are you hiring? How do i get involved?
Unfortunately CanScare is not hiring at this time. If you'd like to volunteer or know about future employment opportunities, contact us and let us know~
Q: I'm having trouble reaching the CanScare office, is something wrong?
A: No, and it's nothing personal either! Canscare is operated by a small team and things can be very busy.Don't be surprised if it takes longer than usual to hear back from us during the week, and remember that on weekends we are running the experiences! Thank you for your patience while we continue to grow!
For faster response, feel free to reach out to us on Facebook for general questions!
Q: Are you hiring? How do i get involved?
Unfortunately CanScare is not hiring at this time. If you'd like to volunteer or know about future employment opportunities, contact us and let us know~
Q: I'm having trouble reaching the CanScare office, is something wrong?
A: No, and it's nothing personal either! Canscare is operated by a small team and things can be very busy.Don't be surprised if it takes longer than usual to hear back from us during the week, and remember that on weekends we are running the experiences! Thank you for your patience while we continue to grow!
For faster response, feel free to reach out to us on Facebook for general questions!
ESCAPE ROOM EXPERIENCES
Q: How long is the experience?
A: Our experiences are created to last 50 minutes maximum. Your experience may be shorter based on the decisions and actions of your group inside the experience
Q: What size of group do I need to participate?
A: Due to the nature of our adventures, the minimum group size is 4 people and the maximum group size is 8. Individuals who would like to try the experience with only 2 people will still be required to purchase 4 tickets, and we cannot guarantee you will get the same experience as the games are designed for larger groups.
Q: What is your late arrival policy?
A: All groups must arrive 15 minutes prior to their booking time. Groups that arrive later than 10 minutes past their scheduled booking time will not be permitted to enter the experience and will automatically forfeit their ticket fees, without refund. Groups who start late are not guaranteed the same experience length as guests who arrive on time.
Q: Why are your experiences more expensive than other escape rooms or haunted houses?
A: We employ life actors and special artists to create entirely unique and full interactive experiences. Our team is made up of performers and artists with special skills, and we use state of the art show control systems and special effects! We do our best to try to keep our prices affordable and accessible.
Q: Is there an age limit for your experiences?
A: Yes, we recommend out experiences for ages 16+ and have the right to deny entry to anyone we feel may be under the recommended age limit. Anyone under the age of 18 will require a parent guardian to accompany them inside the experience. Individuals under the age of 18 will require a legal guardian to sign a waiver on their behalf before entering the experience.
Q: Is there crawling or climbing involved?
A: Yes, there us is usually at least one crawling challenge in each room, but the good news is that not everybody has to do it to complete the experience! Please let us know in advance if you have any mobility issues that may limit your participation for certain activities!
Payment Policy
Payments must be made in advance only via our online booking system. Cancellations or changes must be made 48 hours prior to scheduled showing. Cancellations or changes to booking within 48 hours of scheduled appointment will result in forfeit of booking fee without refund.
Payments must be made in advance only via our online booking system. Cancellations or changes must be made 48 hours prior to scheduled showing. Cancellations or changes to booking within 48 hours of scheduled appointment will result in forfeit of booking fee without refund.